Frequently Asked Questions - FAQs
Could you please let us know if it would be possible to pick up the flowers after business hours?
Yes, customers may pick up after business hours by writing their preferred pickup time in the instruction box. Please make sure to include the exact time so we can prepare your order accordingly.
Could I request to deliver the flowers at a specific time?
We do not guarantee delivery at a specific time, but we will do our best to deliver the flowers around your requested time.
How do I ask for a customization on a product through the website?
Customers can request a customization by writing their request in the instruction box at checkout, or by calling or emailing us directly.
What is the difference between a bouquet and an arrangement?
A bouquet is usually a hand-tied group of flowers wrapped in paper or ribbon, while an arrangement is typically designed in a vase, box, basket, or other container. Bouquets are often meant to be held or placed in the recipient’s own vase, while arrangements are ready to display right away
Can I change an arrangement into a bouquet?
Yes, customers can change an arrangement into a bouquet by writing their request in the instruction box at checkout. There is no extra fee for this change.
Do you accept walk-in purchases?
For freshness guarantee, we accept preorder only and do not accept walk-in purchases.
Can I order and pick up on the same day?
Yes, customers can order and pick up on the same day, but we require at least 2 hours of notice in advance.
Can I customize a product based on my budget?
Yes, customers can customize based on their budget. Please send us an email or text us at our phone number with your budget and preferences, and we’ll be happy to create something just for you.
Delivery FAQs
Could I request to deliver the flowers at a specific time?
We do not guarantee delivery at a specific time, but we will do our best to deliver the flowers around your requested time.
